Our Client Services Team
The client service representatives are a team of caring and courteous professionals dedicated to delivering individual attention to our clients and patients. Team members include Lynn (Department Lead and Client Coordinator), Shannon, Olivia, Caitlyn, Audrey, and Nicole. Whether scheduling appointments, taking messages, or answering questions, they understand how important your pets are to you. Their goal is to treat every pet as if it were their own and provide exceptional customer service to every client.
The Client Coordinator at Macungie Animal Hospital addresses a diverse array of client needs. In addition to being a member of the Client Service Representative Team, her areas of expertise include: assisting clients with insurance claims, collecting and communicating patient information with referral hospitals and assisting clients ordering from our on line pharmacy. She is also responsible for welcoming new clients to the practice and providing them with valuable hospital and area resources.