Our Mission:

Macungie Animal Hospital is dedicated to providing pets with quality affordable medical and surgical healthcare. Our facility is equipped with the most advanced diagnostic technology to meet the needs of our patients and ensure owners they are receiving the best possible care. Our professional, experienced team brings integrity, ethics, and compassion to the clients and patients they serve. We invite you to become a part of our MAH family.

Come:
At Macungie Animal Hospital, we realize that we all lead busy lives and need flexibility in scheduling. We strive to make your pet’s health care easier to manage by increasing access to care. We are open Monday through Thursday from 8 AM to 8PM; Friday from 8AM to 7PM and Saturday from 8AM-2PM.

For your convenience, we provide access to your pet’s medical information on-line through our secure pet portal. You may schedule an appointment, request a refill of your pet’s medication or food, or check due dates for your pet’s next exam. Our online store allows you to purchase and receive the items your pet needs without leaving the comfort of your home.

Additionally, if you can’t come to us – let us come to you! We now offer free local delivery of refill medications & prescription diets.

Sit:

We have purposely designed a reception area that is spacious and comfortable to welcome both you and your pet. Our friendly client service team is always available to help you set up your appointments, check in and out quickly, and refill your orders.

Our client coordinator will process your insurance forms, coordinate referral appointments, and take you on a tour of our facility. She also reaches out to our community at local events to invite them to our practice. Please join us in our reception area at our seasonally available ‘Yappy Hour’ events in which team members provide education on new veterinary products and services.

Heal:

Our doctors are dedicated to the comfort and health of your pet. We succeed when pets and their owners leave happy and well treated, knowing that every patient matters to us. In order to increase the impact of our personal skill and attention, we utilize advanced technology throughout the hospital. From the hydraulic exam room tables, to the well-equipped treatment area, high-tech surgical suite, specialized dental equipment and complete diagnostic lab with digital radiology, we have invested in the best state of the art technology for your pet. All of this allows our doctors and technicians to provide your pet the attention, care, and support you value.

History:

Macungie Animal Hospital was established in 2007 by Nancy Soares, VMD. Dr. Soares is a graduate of The University of Pennsylvania School Of Veterinary Medicine and holds a business certificate from The Wharton School or Business. Macungie Animal Hospital is an AAHA accredited and full-service small animal hospital that offers comprehensive medical and surgical services.

In 2013, the hospital was awarded the AAHA Accredited Practice of the Year award and has consistently been voted the “Best in the Valley” by the people of the Lehigh Valley. Our focus is education and promoting the human-animal bond. The care strategy at Macungie Animal Hospital is modeled after a mission to provide pets and their owners with quality affordable medical care with client service that goes beyond ordinary expectations.

Policies:

Payment:

We accept Cash, Visa, MasterCard, Discover and debit cards.
Additional financing is available through Wells Fargo Health Advantage or Care Credit financing programs. Please visit the websites for more information.

Appointments:

Most appointments are 30 minutes in length. We have reserved time for your pet, and ask that you arrive on time for your appointment. If you are late, we may need to reschedule your appointment or see you as an emergency.

Emergencies:

We understand emergencies happen and want to provide you with all the information you need to act quickly and appropriately. Macungie Animal Hospital is open most nights until 8 PM. In the event of a life threatening emergency after our business hours, we recommend that you seek emergency treatment at one of the following facilities:

  • Hope Veterinary Specialists: This facility is approximately 1 hour away. It is a full service emergency and specialty hospital and our first choice for you for emergency care because it is staffed with board certified specialists, however, if time is of the essence, other facilities are closer to the Lehigh Valley area.
  • Quakertown Veterinary HospitalM
  • Valley Central Emergency

Confidentiality Policy:

You entrust us with your private information and we endeavor to uphold that trust. As a result, if you would like your pet’s medical information including vaccination records released to a third party, you will need to sign a release providing us permission to do so. Please check with your client service champion for help with this process.

Medications Policy:

When you purchase your pet’s medications from us, we are able to provide all of the manufacturer’s warranties. Therefore, if you have a problem with your heartworm preventative, flea/tick preventative or other medication, we can contact the manufacturer for you and obtain a refund or replacement product. Additionally, we know that the medication is exactly what the veterinarian is ordering, not a product being substituted by a pharmacist who has never seen your pet. Therefore, our first recommendation is that you purchase your medications through us.

We endeavor to keep our medication pricing competitive with other outlets including online pet pharmacies. Frequently, we are able to offer manufacturer coupons that additionally discount the cost of the medication. We invite you to compare the cost and quality of your pet’s preventative or treatment related medications. We offer the convenience of home delivery through our online partner pharmacy, VetSource (http://vetsource.com).
When you request a written prescription in order to fill your pet’s medications elsewhere, we ask that you sign our Pharmacy Waiver document that ensures that you are aware of all of the possible outcomes when having an individual who does not know your pet fill your pet’s medications.